Shipping & Returns

1. Dispatch

Orders are dispatched from our Brisbane clinic within 1–2 business days of payment being confirmed. Orders placed on weekends or public holidays are dispatched the next business day. You’ll receive a confirmation email with tracking details as soon as your order ships.

2. Delivery options and timeframes

We ship Australia-wide with Australia Post. As a guide: standard delivery takes 2–5 business days for QLD, NSW, VIC and SA metro areas, and 5–8 business days for WA, NT, TAS and regional addresses. Express Post is available at checkout for next business-day delivery to most metro areas. Timeframes are estimates and may vary during peak periods.

3. Shipping rates

Shipping is calculated at checkout based on your address and the delivery option you choose. Any free-shipping promotions will be applied automatically at checkout.

4. Order tracking

Every order includes tracking. Use the link in your shipping confirmation email to follow your parcel. If tracking hasn’t updated for several days, contact us and we’ll chase it with the carrier.

5. Missing or delayed parcels

If your parcel is marked as delivered but hasn’t arrived, check with neighbours and your local post office first, then contact us within 7 days at contact@deluxeyou.com.au and we’ll investigate with Australia Post.

6. Returns

Faulty, damaged or incorrect items can be returned for a replacement or full refund — contact us within 14 days of delivery. Due to health and safety regulations, we cannot accept change-of-mind returns on skincare and personal care products. Full details, including how to start a return and your Australian Consumer Law rights, are in our Refund Policy.

7. Click & collect

Prefer to pick up in person? Contact us after placing your order and we can arrange collection from the clinic at your next appointment.