Refund Policy

We have a 14-day return policy: you have 14 days after receiving your item to request a return if your product is faulty, arrives damaged, or is not what you ordered. Due to health and safety regulations that apply to skincare and personal care products, we cannot accept returns or exchanges for change of mind — so please choose carefully, and feel free to contact us with any questions before you order.

1. Faulty, damaged or incorrect items

Please inspect your order when it arrives. If your item is faulty, damaged in transit, or incorrect, contact us within 14 days of delivery at contact@deluxeyou.com.au with your order number and a photo of the issue, so we can evaluate it and make it right with a replacement or refund.

2. How returns work

Always contact us first — items sent back without an approved return request cannot be accepted. If your return is accepted, we’ll send you a return shipping label, the return address and instructions on how and where to send your package. You’ll need your receipt or proof of purchase, and unless the fault itself prevents it, please return the item in its original packaging.

3. Change of mind and non-returnable items

For hygiene and safety reasons, skincare and personal care products cannot be returned or exchanged for change of mind, including if opened or used. Gift cards are not returnable or redeemable for cash. If you have questions about a specific item, please get in touch before purchasing.

4. Treatments and appointments

Refunds for clinic treatments, consultations and deposits are handled under the booking terms provided at the time of booking, not this product refund policy. Please contact the clinic directly to discuss any concerns about a treatment.

5. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. Approved refunds are issued automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at contact@deluxeyou.com.au.

6. Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage, regardless of the 14-day period above. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.